Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and store.

  • 100% Authentic

    We only sell official merchandise.

  • Fast Shipping

    We ship quickly so you get your order fast!

  • Small Business

    Supporting a small business supports real people.

  • Thoughtful Packaging

    We hope you pull your bias! We pack each order carefully by hand.

About Our Store

Yes—100%. All of our products are sourced from official Korean distributors and labels. We do not sell replicas, bootlegs, or unofficial merchandise.

Yes! Eligible album purchases contribute to official Korean charts like Hanteo and Circle (Gaon), meaning your support directly helps your favorite artists.

Prices include international shipping, import costs, and handling—buying locally often reduces high overseas shipping fees.

Official albums typically include:

  • A hologram or KOMCA sticker
  • High-quality printing and packaging
  • Official inclusions (photocards, posters, etc.)
  • A barcode for retail tracking

Fake albums often have poor print quality or missing inclusions.

  • 100% official products
  • Secure packaging to protect your albums
  • Reliable U.S.-based shipping
  • Transparent customer support
  • Trusted by growing K-pop fans worldwide

Shipping & Tracking

  • In-stock items: Typically ship within 1–5 business days
  • Pre-orders: Ship after we receive stock from Korea (usually a week after release, but delays can happen)

Processing times can increase during high-demand comeback periods.

Yes! Pre-orders guarantee you a copy from the first release batch and may include exclusive benefits depending on the album.

Albums are shipped from Korea after the official release date. Delays can occur due to production, shipping, or high demand.

Yes—orders ship once all items are available. If you want items sooner, we recommend placing separate orders.

Yes! You’ll receive a tracking number via email once your order ships.

  • Check with neighbors or household members
  • Contact your shipping carrier directly
  • Then reach out to us—we’ll help guide you through next steps

Yes, we ship to most countries. Please check availability and shipping rates at check out.

Returns & Exchanges

Contact us within 30 days with photos, and we’ll make it right with a replacement or solution.

Orders can only be modified within a short window after purchase because we process orders quickly.

Returns are accepted for damaged or incorrect items. For other cases, eligibility depends on our return policy.

Products & Inclusions

We ship from the U.S. while sourcing products directly from Korea.

Most albums include:

  • Photobook
  • Random photocards
  • Posters (sometimes pre-order only)
  • Stickers or other collectibles

Each album version may include different items.

Photocards are usually random and sealed by the manufacturer—we cannot guarantee specific members.

K-pop albums are often released in multiple versions with different concepts, covers, and inclusions to enhance the collecting experience.